Terms and Conditions

Quotations

  1. Validity: All quotations are valid for 30 days from the date of the quotation and are subject to change thereafter.
  2. Acceptance of Quotation: Upon acceptance of the quotation, the client enters into a contract of sale and agrees to all associated terms and conditions as outlined in this document.
  3. Quality: Evacu8 Solutions will provide a quotation based on the highest quality materials and workmanship. At the client’s request, we can offer less expensive options where available; however, the client should be aware that quality may be affected.
  4. Undisclosed Information: All quotations are made in good faith based on the information supplied. We reserve the right to notify and charge additional costs to the client if the information supplied is incorrect or unobtainable at the time of quoting.
  5. Quotation Variations: Product details will be displayed on your quotation. Your signed acceptance of the quotation is based on the understanding that changes to quantities, product specifications, and/or finalized artwork proofs will incur additional costs.
  6. Additional Extras: Extras, such as protective coatings, are not automatically included in quotations. They can be included at the client’s request, and when included, will be specifically mentioned in the quotation details.

Surveys

  1. Pre-Quote Site Survey: Some projects may require a pre-quote Site Survey to be completed. This will provide Evacu8 Solutions with the necessary information to accurately provide a full quotation. In this situation, the client will be charged a set fee to cover the costs of completing the Site Survey.
  2. Accuracy of Measurements: Where Evacu8 Solutions staff and contractors have completed the site survey and taken specific measurements, Evacu8 Solutions will assume responsibility for the accuracy of the measurements. Conversely, where measurements provided to us by the client are found to be inaccurate, any additional charges associated with re-printing/re-installation will be passed onto the client.

Artwork

  1. Print Readiness: No charges are incurred if artwork files are supplied in an acceptable print-ready format. Please refer to our Artwork Specifications (below) to ensure your file format is correct.
  2. Licensing: It is the responsibility of the client to obtain all necessary rights and licenses required to reproduce logos or artwork not created by Evacu8 Solutions.
  3. Loss of Artwork: All artwork provided to us must be a copy of your original. We accept no responsibility for the loss of original artwork files provided to us.
  4. Charges: Our experienced art department can assist you with the setup and/or design of your product. Fees for this service are charged at a fixed or hourly rate depending on the project. This information will be specified in your quote.
  5. Proofing: When proofing artwork electronically, colours seen on-screen should not be considered a 100% accurate representation of the final printed product. Accurate full-colour printed proofs are available upon request at a nominal fee.
  6. Responsibility: Evacu8 Solutions makes every effort to ensure that all information is correct through our own internal quality control processes. However, it is the responsibility of the client to thoroughly check all information and details displayed in the artwork are correct. Once the artwork is approved, any associated costs of alterations and/or reprinting will be charged to the client.
  7. Artwork Variations: Your signed acceptance of the quotation is based on the understanding that variations to the finalized artwork proof will incur additional costs. These costs will be based on the quantity and complexity of the changes.
  8. Colour Matching: Generally, most products are printed in 4-color process (CMYK) and to industry standards. Please be aware that certain PMS colours cannot be exactly reproduced out of process. If specific colour matching or the use of a specific PMS colour is required, an additional fee may be charged. Please be aware they may vary slightly depending on the type of material used.
  9. Artwork Ownership: Any artwork provided to a client remains the property of Evacu8 Solutions until payment in full has been received. Digital or physical reproduction of said artwork without written permission (for purposes other than proofing) is not permitted and is an infringement of copyright law.

Artwork Specifications

  • Our preferred finished artwork will be supplied in a print-ready EPS, .ai, or PDF format, with all fonts converted to outlines. Providing artwork in other formats may incur additional charges.

Printing and Production

  1. Substrate and Fixing Methods: Where requested (and quoted), we will endeavour to provide the most appropriate fixing method for signage. However, Evacu8 Solutions accepts no responsibility in situations where signage is installed by others.

Turnaround Time

  1. SIGNAGE: Turnaround times from receipt of finished artwork are generally 5 – 7 working days, though this may vary depending on the individual job/product/order specifications. Although every effort is made to meet the agreed deadline, we cannot take responsibility for factors outside our control (such as weather, other contractors, and suppliers).
  2. DESIGN AND DRAFTING: Turnaround time to produce artwork or drafting is generally 3 – 5 days from receipt of clean and concise markups or a fully detailed design brief. Please note that delays in the supply of information or the return of proofs may impact the overall turnaround of your project.

Payment Terms

  1. Evacu8 Solutions requests payment by COD for first-time customers. Clients are able to request to pay on account terms by completing an Account Application form. Clients will continue with COD payments until the appropriate checks can be made, and the account status is granted. Accounts may be issued with 7-day, 14, 21, or 30-day terms.
  2. Invoices will be emailed (unless otherwise requested) to the Contact person listed on the Account Application form. Payment of accounts is due on, or before, the due date stated on the invoice. Please note statements will not be issued unless requested.
  3. The following payment options are available to account holders:
  • Direct Deposit (Bank details are provided on the invoice or on request; Remittance Advice must be provided).
  • Cash on Delivery.
  1. Late Payments: Late fees of 4.5% per month apply to overdue accounts. Delinquencies over 90 days may result in legal actions, with costs borne by the client.

Ownership of Goods

  1. All goods will remain the property of Evacu8 Solutions until all associated costs are paid in full.

Refunds and Warranties

  1. Return Policy: Returns will only be accepted if goods do not match the order or are of unsatisfactory quality. Claims must be reported within 7 days of delivery/pickup.
  2. Warranty: Evacu8 Solutions offers a one-year limited warranty to the original purchaser covering material and workmanship defects. This warranty doesn’t include damage from vandalism, misuse, or customer-made alterations.

Indemnity

  1. Clients agree to protect and indemnify Evacu8 Solutions against actions, losses, liabilities, costs, expenses, and damages resulting from incorrect product details, trademark infringements, or client missteps.

Responsibility for accuracy and compliance:

Evacu8 Solutions commits to providing accurate and compliant evacuation diagrams conforming to Australian Standards. While we offer advice, the property owner and occupier ultimately bear responsibility for the accuracy and compliance of the depicted information and paths. Once approved, alteration/reprinting costs are charged to the client.